Senior Manager
Company: Wayfair LLC
Location: Boston, MA
Posted on: August 15, 2017
Job Description:
Position: Senior Manager (Product Management / Customer
Loyalty) This posting covers multiple openings for the position
described. Duties: Manage and drive the overall execution, performance, and
effectiveness for all Wayfair’s brands’ customer loyalty initiatives. Develop new
ways to serve repeat customers. Analyze potential loyalty programs and scale
existing referral and gift card programs. Identify new customer loyalty
opportunities and develop strategies to drive site traffic, repeat customer purchases, and
profit growth, based on customer feedback, competitive research and industry
benchmark analysis. Define KPIs for loyalty initiatives and establish stretch goals.
Execute on loyalty strategies by working with multiple cross functional teams such
as engineering, product management, analytics and creative teams; leverage
existing and new technology to drive business goals. Negotiate with external and
internal partners (vendors, distribution partners, engineers, other team leads,
senior management) to deliver on cross-functional customer loyalty projects. Mentor
junior team members. Requirements: Master's degree in information technology,
information systems, finance, economics, innovation or related field (willing to
accept foreign education equivalent) plus two (2) years of experience
performing technology analysis and consulting. or, alternatively, a Bachelor's degree
and six years of experience as noted above. One year of experience must include:
Developing robust technical strategy through abstract problem solving - including
analyzing business problems and initiative, and defining project scope ;
Prioritizing technology initiatives based on ROI and risk assessment analyses;
Performing analytical analysis, quantification of research and data analysis, and A/B
testing; Performing data extraction, transformation and loading using SQL;
communicating technology ideas with business leaders, external partners, technology
teams, and design teams; and developing presentations based on data findings using
PowerPoint. Submit resume to Wayfair LLC, Sal Lisanti, 100 Huntington Avenue
4 Copley Place, Boston, Massachusetts 02116 or via
https://jobs.wayfaircareers.com/jobs/oOJP5fwb
Keywords: Wayfair LLC, West Hartford , Senior Manager, Retail - All , Boston, MA, Connecticut