Customer Service Representative
Company: Norbert E Mitchell Co
Location: Danbury
Posted on: April 1, 2026
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Job Description:
Full-time Description Norbert E. Mitchell Co., Inc. has been
proudly serving our neighbors in Western Connecticut and nearby New
York with reliable fuel delivery and equipment services, we’re
committed to providing exceptional service and customer care. Our
team is growing, and we’re looking for a motivated and personable
Customer Service Representative (CSR) to be a first point of
contact for our customers and play a key role in maintaining
customer satisfaction and loyalty, Key Responsibilities: Assist
customers with account inquiries, payment processing, budget plans,
and service contracts. Handle customer complaints with empathy and
efficiency. Maintain detailed and accurate records of customer
interactions and transactions. Collaborate with other departments
to ensure seamless customer service. Provide a professional,
courteous experience during both routine and urgent situations. Why
Work for Norbert E. Mitchell Co., Inc.? Competitive hourly pay Paid
on-the-job training Health, dental, and vision insurance 401(k)
Profit Sharing Paid time off and holidays Opportunities for
advancement in a growing, family-oriented business Supportive,
team-based work environment Family-owned company with over 75 years
of service and a strong local reputation Job Type: Full-time Monday
to Friday 7:30AM – 4PM (Summer); 7AM – 5PM (Winter) with potential
for overtime. Saturday work is required as the work load dictates.
Pay: From $22.00 per hour Pay is based on experience Norbert E
Mitchell Co., Inc is an equal opportunity employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
disability status, sexual orientation, gender identity and
expression, pregnancy, protected veteran status, or any other
classifications protected by law. This includes providing
reasonable accommodation for team members’ disabilities or
religious beliefs and practices. Requirements High school diploma
or equivalent; associate or bachelor’s degree preferred. Proven
customer support experience or experience in a client-facing role.
Strong problem-solving abilities and attention to detail. Ability
to multitask, prioritize, and manage time effectively. 1–2 years of
experience in a customer service role, preferably in the HVAC, fuel
oil, or a home services industry. Strong communication skills and a
calm, helpful demeanor—especially under pressure. Salary
Description From $22.00 per hour
Keywords: Norbert E Mitchell Co, West Hartford , Customer Service Representative, Customer Service & Call Center , Danbury, Connecticut
