Product Implementation Engineer
Company: Willdan Group, Inc.
Location: New York
Posted on: April 19, 2024
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Job Description:
Integral Analytics (IA), a Willdan organization, is seeking a
Product Implementation Engineer to join our innovative and creative
team. The Product Implementation Engineer will be a primary source
of knowledge for product implementations and will act as a
consultant, guide, and mentor for complex integration questions.
This team member will also assist in maintenance projects and some
reporting requests for existing clients. In this role, the team
member will incorporate lessons learned from customer interactions
and (in conjunction with organizational leaders) work to improve
the internal and customer-facing training and documentation.
Essential Duties and Responsibilities Provide implementation,
design, and usage support including best practices for complex
customer implementations from pre-sales scoping to go-live.Provide
guidance, technical expertise, coaching, and support in the use and
implementation of Integral Analytics' flagship software, LoadSEER
for clients throughout their implementation lifecycle.Provide
prioritized feedback to Product teams about the feature and
functionality enhancement needs as well as feedback on the
effectiveness of customer facing documentation.Provide prioritized
feedback to Client Services team about documentation and support
interface enhancement needs. Share customer and internal
pain-points with the Product, Client Services, and Data Engineering
teams. Analyze customer data to determine how to best integrate it
for use in Integral Analytics' software offerings.Develop Back
Office tooling to improve the organization's ability to implement
software solutions faster and more reliably, enable support users
to better serve existing clients and improve on client data
streams.Actively engage with cross-functional teams, including
Technical Support (TAC), Network Operations (NOC), Engineering,
Customer Account Management, and Product Management.
Collaboratively resolve customer issues and analyze root causes,
promoting a holistic approach to problem solving.Work closely with
the engineering and sales team to reach a client's desired business
outcomes and advise on scalable product enhancements.Train and
mentor the Client Services team members on LoadSEER'S capabilities
and work with Support Lead to create a hand-off process to support
post-implementation inquiries.Provide technical mentorship to other
team members in proper software design and data practices. Job
Requirements / QualificationsBachelor's degree in Computer Science
(CS), Information Technology (IT) or equivalent technical work
experience.5+ years of relevant professional experience.Knowledge
and experience in utility grid, energy, efficiency, carbon
reduction, and/or grid electrification highly desired.Experience in
software development and concepts, including debugging (e.g. SQL,
Python, graph databases, C#)Experience integrating system and data
streams from disparate systems. Experience supporting enterprise
software. Experience supporting products that rely on APIs and Web
Services. Excellent communication skills (verbal, non-verbal &
written)Outstanding customer service skills.
EEO Non-Discrimination and ADA Reasonable Accommodation
StatementWilldan is an equal opportunity employer. Applicants are
considered for all positions without regard to race, religious
creed, color, age marital status, sex, sexual orientation, gender
identity, gender expression, citizenship status, national origin,
ancestry, religion, military service or veteran status, disability,
medical condition, childbirth and related medical conditions,
genetic testing, reproductive status or any other classification
protected by federal, state or local laws and ordinances. Willdan
does not discriminate on the basis of physical or mental disability
where the essential functions of the job can be reasonably
accommodated. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis. If you need
reasonable accommodation for any part of the application and hiring
process, please notify us.Integral Analytics participates in
E-Verify.
Keywords: Willdan Group, Inc., West Hartford , Product Implementation Engineer, Engineering , New York, Connecticut
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