Client Support Engineer
Company: iCapital Network
Location: New York
Posted on: April 19, 2024
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Job Description:
iCapital is powering the world's alternative investment
marketplace. Our financial technology platform has transformed how
advisors, wealth management firms, asset managers, and banks
evaluate and recommend bespoke public and private market strategies
for their high-net-worth clients. iCapital services approximately
$176 billion in global client assets invested in 1,433 funds, as of
December 2023. -
iCapital has been named to the Forbes Fintech 50 for seven
consecutive years (2018-2023); a three-time selection by Forbes to
its list of Best Startup Employers (2021-2023); and a three-time
winner of MMI/Barron's Solutions Provider award (See link
below).--- -
About the Role -
iCapital is seeking a highly motivated Client Support Engineer to
join our team. This role will be responsible for daily management
and troubleshooting of client technical support requests for a
large and dynamic application that supports structured investments,
annuities, and alternative investments. This individual will be
responsible for ensuring that all technical issues related to these
investment products are resolved in a timely and efficient manner.
This includes responding to requests and keeping the client
informed of updates at a regular interval. The Client Support
Engineer will initially triage the support request and escalate
internally to a secondary support staff as needed. This may require
collaboration with members of other engineering teams to help
resolve the issue. This role also requires communication with
several different internal business side teams. -
Responsibilities -
Qualifications -
Benefits -
The base salary range for this role is $100,000 to $120,000.---
iCapital offers a compensation package which includes salary,
equity for all full-time employees, and an annual performance
bonus. Employees also receive a comprehensive benefits package that
includes an employer matched retirement plan, generously subsidized
healthcare with 100% employer paid dental, vision, telemedicine,
and virtual mental health counseling, parental leave, and unlimited
paid time off (PTO). -
We believe the best ideas and innovation happen when we are
together. We offer most employees the flexibility to work in the
office three or four days.--- Every department has different needs,
and some positions will be designated in-office jobs, based on
their function.--- -
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us - Twitter:
@icapitalnetwork - LinkedIn:
https://www.linkedin.com/company/icapital-network-inc - Awards
Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
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iCapital is proud to be an Equal Employment Opportunity and
Affirmative Action employer. We do not discriminate based upon
race, religion, color, national origin, gender, sexual orientation,
gender identity, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
characteristics.
Keywords: iCapital Network, West Hartford , Client Support Engineer, Engineering , New York, Connecticut
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