SYSTEM TECHNICIAN

Company: American Alarm & Communications
Location: Arlington
Posted on: January 17, 2026

Job Description:

Job Description Job Description About Company: Rooted in New England American Alarm was founded in 1971 by three engineers from the Massachusetts Institute of Technology (MIT) who have worked to bring the benefits of new technology and systems to our customers. Though we have grown over the years, our mission has remained the same: to provide the best possible security technology and customer service to protect homes and businesses across New England. American Alarm is now New England’s largest independent security systems integration and monitoring company, with offices in Arlington, Weymouth and Auburn, Massachusetts; Manchester, New Hampshire; Wallingford, Connecticut and Warwick, Rhode Island. We have a fleet of over 100 vans staffed by properly licensed technicians available for routine service calls or emergency repairs. At our 24-hour Security Command Center, American Alarm keeps watch over all types of property from single-family homes to multi-site banks and retail operations to major public and historic venues. For commercial security customers with operations that extend beyond New England, American Alarm serves customers nationwide through NetOne (formerly the Security Network of America), of which American Alarm is a founding partner. About the Role: Great money. Great benefits We offer a $5,000 Sign-on Bonus for Licensed Technicians New Car including gas card Great Compensation Package: We pay our employees well, with salary, overtime and an annual profit-sharing bonus. We provide a comprehensive benefits program that includes: medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life and AD&D insurance; short-term and long-term disability insurance; generous paid vacation, personal and holiday. Company paid Parental Leave, Dependable care account. Candidates must have: A Massachusetts Systems Technician “D” license or Journeyman “B” license, or the equivalent in other states. You will be proficient with residential and commercial security systems installation, programming and service, including but not limited to: Burglar Alarm Systems, Fire Alarm Systems, Access Control Systems, Video Systems, Intercom Systems, and networking. You must have a valid driver’s license and be able to drive a company vehicle. Backgrounds checks are required. The System Technician in the Telecommunication Services industry plays a critical role in ensuring the reliability and efficiency of telecommunication systems and infrastructure. This position involves the installation, maintenance, and troubleshooting of hardware and software components that support communication networks. The technician will work closely with engineering and operations teams to optimize system performance and minimize downtime. They are responsible for conducting regular system inspections, diagnosing technical issues, and implementing timely solutions to maintain seamless service delivery. Ultimately, the role ensures that telecommunication services meet quality standards and customer expectations through proactive system management and support. Minimum Qualifications: High school diploma or equivalent; technical certification or associate degree in electronics, telecommunications, or related field preferred. Proven experience in system installation, maintenance, and troubleshooting within the telecommunication industry or a similar technical environment. Basic understanding of telecommunication network architectures, protocols, and hardware components. Ability to read and interpret technical manuals, schematics, and wiring diagrams. Strong problem-solving skills and the ability to work independently or as part of a team. Preferred Qualifications: Certification in relevant technologies such as CompTIA Network, Cisco CCNA, or equivalent. Experience with fiber optic systems, VoIP technologies, and wireless communication equipment. Familiarity with network monitoring tools and diagnostic software. Knowledge of safety standards and regulatory compliance in telecommunication installations. Previous experience working in a fast-paced telecommunication service provider environment. Responsibilities: Install, configure, and maintain telecommunication hardware and software systems according to company standards and industry best practices. Perform routine inspections and preventive maintenance to ensure system integrity and prevent service interruptions. Diagnose and troubleshoot system faults, network issues, and hardware failures, providing timely resolutions to minimize downtime. Collaborate with cross-functional teams including network engineers, field technicians, and customer support to address technical challenges and implement upgrades. Document system configurations, maintenance activities, and incident reports to support operational transparency and continuous improvement. Skills: The required and preferred skills are essential for the System Technician to effectively manage and maintain telecommunication systems. Technical proficiency allows the technician to install and configure complex hardware and software components accurately. Troubleshooting skills enable quick identification and resolution of system faults, minimizing service disruptions. Communication and collaboration skills are vital for coordinating with team members and documenting technical information clearly. Additionally, knowledge of industry standards and safety protocols ensures that all work is performed reliably and in compliance with regulations. To learn more, please visit https://www.americanalarm.com/company/careers/technicians -and-electricians. The expected salary range for this position is [$42.00 – $45.00] per hour. The compensation determination for each candidate is dependent on experience, skills, qualifications, education, training as well as internal equity. We are committed to pay equity and transparency in our hiring practices. Americans With Disabilities Act American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. American Alarm & Communications, Inc. is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law.

Keywords: American Alarm & Communications, West Hartford , SYSTEM TECHNICIAN, Engineering , Arlington, Connecticut