Senior Product Manager - Channel

Company: Exclaimer
Location: Boston
Posted on: May 20, 2025

Job Description:

Senior Product Manager - ChannelDepartment: ProductEmployment Type: Permanent - Full TimeLocation: US - Boston
DescriptionAbout us Your new companyA tech scale up with Big Plans...When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue growth, and ambitious plans to capitalize on our market leading position.. not to mention an exciting work culture.Not Heard of us?We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 60,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.We are looking for a Senior Product Manager to join our team as we enter an exciting chapter in Exclaimer's growth. We currently handle -400 million emails a week and are growing considerably month on month. As Senior Product Manager, Channel Partnerships, you will own the product strategy and roadmap for our channel partners-resellers, distributors and other go-to-market allies. You'll translate commercial objectives into partner-centric features and experiences that drive activation, adoption and revenue growth in tight collaboration with sales, marketing and engineering teams.This role reports to a Director of Product and is a key member of the Product & Design Team and will be leading the product efforts in all of Exclaimer's channel sales. Channel sales make up a significant proportion of Exclaimer's revenue today, and providing a great product experience to our partners and their end customers is key to our continued strong commercial growth.In taking this role, you will have all the support, resources, and flexibility needed to tackle the great challenges that come with scaling a successful business.
Key Responsibilities

• Own the channel partner product space, primarily in the U.S. market, partnering closely with resellers, distributors and other go-to-market allies
• Translate business and commercial strategies into a clear, actionable channel product roadmap
• Collaborate with Sales, Marketing and Partner Success to align on partner needs, launch plans and enablement materials
• Define and track key channel KPIs (e.g. partner activation, adoption rates, revenue contribution) and iterate on the roadmap using those insights
• Develop partner segmentation strategies and tailor product approaches for different partner tiers
• Lead a cross-functional team, collaborating with technology, design and go-to-market teams like channel sales to continually set and execute product plans
• Present insights, progress and plans to Product & Technology and the wider business, including C-level and Senior Management team.
• Leverage the skills and knowledge of others to create a strong team environment and collective capability.
• Lead and organise a team to energise and guide them through the product build journey.
• Lead execution of channel features and enhancements-working hand-in-hand with Engineering, Design and Support to ensure timely delivery
• Gather continuous feedback from partners in market, conduct research and synthesize insights to prioritize the highest-impact opportunities
• Present partner performance, roadmap updates and strategic recommendations to internal stakeholders and executive leadership
• Collaborate with Product teams working on Direct customer experience to ensure alignment and visibility for product areas
  Skills, Knowledge and Expertise
  • 4+ years of product management experience, with at least 2 years in a partner-facing or channel-focused role
  • Deep understanding of reseller/distributor business models, partner ecosystems and SaaS channel best-practices
  • Demonstrated ability to translate complex commercial goals into product requirements and deliver against a roadmap
  • Strong data literacy-comfortable defining metrics, analyzing partner performance and using insights to drive decisions
  • Experience with partner relationship management (PRM) tools or partner portals such as Impartner is a plus
  • Previous experience integrating SaaS solutions into distributors
  • Experience working with connection brokers such as cloud blue is a plus
  • Exceptional cross-functional collaboration skills: you know how to influence Sales, Marketing, Engineering and Operations
  • Outstanding communication and presentation skills, able to build trust with both internal teams and external partners
  • Self-starter mindset with the ability to own a domain end-to-end and adapt quickly in a fast-moving environment
    We would love to meet you, especially if you:
    
    
    • Have directly managed or supported channel partners in a SaaS context and know what makes a great partner experience
    • Can point to features or programs you've launched that materially improved partner adoption or revenue
    • Are passionate about reducing friction in partner workflows-onboarding, training, deal-registration and co-selling
    • Thrive as a senior leader in market: you're comfortable visiting partner sites, representing the product externally and feeding insights back internally
    • Enjoy building best-in-class enablement docs, playbooks and portal experiences that set partners up for success
    • Are naturally curious, always testing new approaches and iterating based on real-world partner feedback
      Benefits
      • Opportunities to further your career.
      • Fantastic team working culture in a fast paced environment.
      • Competitive salary and benefits package.
      • Fully remote.Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
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Keywords: Exclaimer, West Hartford , Senior Product Manager - Channel, Executive , Boston, Connecticut