Healthcare Representative - Albany, NY
Company: Optum
Location: Albany
Posted on: May 26, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data -and
resources they need to feel their best. Here, you will find a
culture guided by inclusion, talented peers, comprehensive benefits
-and career development opportunities. Come make an impact on the
communities we serve as you help us advance health optimization -on
a global scale. Join us to start Caring. Connecting. Growing
together.
This position is full time, Tuesday - Saturday . Employees are
required to have flexibility to work our normal business hours of
8:30 am - 5:00 pm EST. It may be necessary, given the business
need, to work occasional overtime. Our office is located at 43 New
Scotland Ave Albany, NY - 12208, Albany Medical Center.
We offer 4-6 weeks of paid training. The hours during training will
be 8:00am to 4:30pm, Monday - Friday.
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Primary Responsibilities:
Interview patients in a hospital setting and work effectively with
hospital personnel to assist patients with obtaining maximum
benefit coverage
Complete applications for state and federal programs
Review medical records and take all necessary actions to expedite
benefit approval
Adhere to company and legal standards regarding Protected Health
Information (PHI), Personal Identifiable Information (PII) and
Personnel Transaction Identifier (PTI)
Maintain ongoing communication with government agencies regarding
the status of claims
Provide updates and assistance to hospital personnel and other
-Optum -staff as needed
Maintain documentation of status of claims and client contract on
-Optum -and/or hospital computer systems
Determine when to use a Federal, State or Local program application
based upon medical definition of disability as it relates to body
systems and to functions of daily living, and information contained
in medical records
Willing to work in a fast-paced hospital or healthcare
environment
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED OR equivalent experience
Must be 18 years of age OR older
1+ years of Customer Service experience
Experience working in a group or office space setting
Experience with Microsoft Office products
Ability to travel up to 10% to local healthcare facilities
During training schedule will be 8:00am to 4:30pm, Monday -
Friday
Ability to rotate onsite: - Albany Medical Center, 43 New Scotland
Ave Albany, NY - 12208
Ability to work, Tuesday - Saturday - 8:30 AM - 5:00 PM EST after
training
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Preferred Qualifications:
1+ years of Customer Service experience within a hospital or
healthcare environment
Knowledge of federal and state programs that will benefit coverage
for clients
Knowledge of medical terminology
Experience in communicating with patients & staff with various
educational & socio-economic backgrounds
Bilingual Fluency in English and Spanish
EPIC experience
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The hourly range for this role is -$16.88 to $33.22 per hour -based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, West Hartford , Healthcare Representative - Albany, NY, Healthcare , Albany, Connecticut
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