Quality Assurance Manager
Company: Sonic Healthcare
Location: East Providence
Posted on: July 10, 2025
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Job Description:
Job Functions, Duties, Responsibilities and Position
Qualifications: We're not just a workplace - we're a Great Place to
Work certified employer! Proudly certified as a Great Place to
Work, we are dedicated to creating a supportive and inclusive
environment. At Sonic Healthcare USA, we emphasize teamwork and
innovation. Check out our job openings and advance your career with
a company that values its team members! East Side Clinical
Laboratory is one of the Sonic Healthcare USA (SHUSA) federation of
laboratories, with operations in the Northeast. SHUSA is part of
Sonic Healthcare Limited, one of the largest international
diagnostic laboratory medicine companies in the world. We aspire to
help people live better, healthier lives, delivering the highest
quality laboratory information. LOCATION: East Providence, Rhode
Island DAYS: Monday - Friday HOURS: 40/week Full Time Benefits
Eligible Position Summary: Under the supervision of the Laboratory
Director, the Quality Assurance (QA) Manager coordinates the
activities of the Laboratory's QA department. The QA department is
responsible for collecting data and information to enable the
monitoring of high volume or high impact processes prone to error.
The QA department summarizes and graphs data derived from a set of
tracking indicators chosen by the Quality Assurance Committee and
reviewed annually. The data is used primarily to identify
opportunities for improvement and is summarized in various reports
for ESCL Executive Management, Sonic Healthcare USA, and Medical
Insurance Provider(s). In this role, you will: Cultural Leadership
- Continuously evaluate and assess the effectiveness of the QA
system of ESCL and participate in improving the effectiveness of
the processes and systems. Together with Laboratory Director,
develop, implement and evaluate a quality management plan which
ensures the delivery of high quality services to patients and
clients. Policy Responsibilities – Oversee Document Control
Program. Prepare for and participate in accreditation inspections.
Create policy and, in some cases, procedures as needed for review
and approval by the Director to comply with CAP, local and federal
government standards and regulations. Design, develop, and
implement policies and/or procedures designed to meet the
compliance requirements of the company, federal healthcare programs
or other applicable fraud and abuse agencies. Audit & Monitoring –
Develop and implement the activities necessary to demonstrate an
effective compliance program, including but not limited to,
auditing and monitoring activities. Acts as ESCL's liaison with
HIPAA Compliance Officer. Report HIPAA issues to Compliance Officer
on a real-time basis. Conducts the annual HIPAA audit. Training &
Awareness – Available as resource for staff with customer services
issues in order to provide the highest quality service possible.
Present and advise on opportunities for improvement to the
Director, and others. Reporting –Participates in Quality Assurance
Committee, which is combined with Manager Meetings, that annually
reviews QA program, assesses efficiency of indicators during past
year, and develops new indicators or retire old indicators. Prepare
for and participate in accreditation inspections. Ability to remain
current and interpret rules, regulation and policy affecting
laboratories and/or locate source material such as CAP, CLIA,
HIPAA, OSHA, Centers for Medicare and Medicaid Services and
affiliated Medicare Administrative Contractors (MACs), and state
regulators, etc. Excellent communication skills at all levels of
the organization both orally and in writing to convey information
to promote compliance in the organization. Detail oriented with
ability to manage a demanding workload, exercise discretion,
multitask and prioritize work effectively. Demonstrate the ability
to maintain cultural competence. All you need is: Bachelor degree,
preferably in healthcare related field. Compliance professional
with experience in compliance, certification (or in the process of
certification) in Healthcare Compliance. Rhode Island Clinical
Laboratory Scientist license or equivalent documentation from
another state required (ASCP). 3-5 years healthcare regulatory or
compliance related experience, including management level. Strong
interpersonal skills required. Ability to effectively operate in a
matrix environment. Excellent working knowledge of accreditation
inspections , HIPAA, State Privacy Laws, Stark, and Proficiency
Testing. Scheduled Weekly Hours: 40 Work Shift: Job Category:
Laboratory Operations Company: East Side Clinical Laboratory, Inc.
Our Mission : Highest quality laboratory testing Our Passion :
Helping people live better, healthier lives When you join East Side
Clinical Laboratories, you are well supported by everyone — from
colleagues and management alike. We have a warm, welcoming culture
which is laid back, but professional. Our management staff is
attentive and helpful and coworkers enjoy working together. Here,
you are not a number, you are a vital part of our workplace
community. And, if you’re motivated to standout, we’ll give you
every opportunity to succeed and grow. We’ll give you: Appreciation
for your work Flexibility A feeling of satisfaction that you’ve
helped people Friendly coworkers Opportunity to grow in your
profession Management that you will admire Fun events throughout
the year Free lab services for you and your dependents M edical,
Vision and Dental Insurance | Long-Term disability | Voluntary term
life | 401-K plus match | Paid Time Off| Paid holidays A sense of
belonging—we’re a community! Sonic Healthcare USA is an equal
opportunity employer that celebrates diversity and is committed to
an inclusive workplace for all employees. We prohibit
discrimination and harassment of any kind based on race, color,
sex, religion, age, national origin, disability, genetics, veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state, or local
laws.
Keywords: Sonic Healthcare, West Hartford , Quality Assurance Manager, Healthcare , East Providence, Connecticut
