Customer Service Representative

Company: Thomas Pest Services
Location: Albany
Posted on: June 1, 2025

Job Description:

Customer Service Representative
$2000 HIRING BONUS! ($1,000 at time of hire. $500 at 90 days and $500 at 180 days.)
At Thomas Pest Services, we take pride in being one of the fastest-growing, family-owned, and operated pest management companies in the Capital and Upper Hudson Valley Regions. Our success is driven by individuals who embody our core values. We believe the key to our business thriving is ensuring our team members' personal growth and success. We foster a culture of passionate and empathetic leadership, relationship-building, and providing clear career paths for growth and internal promotions. When you join Thomas Pest Services, you receive everything you need to be successful, competent, and confident in your role.
Who We Need
Our business and team are growing. We're seeking a Customer Service Representative to support our vision of relationship-driven pest management. The ideal candidate should have exceptional phone etiquette, the ability to manage multiple customer inquiries seamlessly, and proficiency in using CRM systems to document and follow up on customer interactions efficiently.
As a Customer Service Representative, you will be an essential part of our commitment to relationship-based pest management. You'll work closely with existing customers, addressing service and billing inquiries to help protect homes and the environment from pests. Strong written and verbal communication skills, combined with technical proficiency in CRM software and other digital tools, are essential for providing timely, accurate, and effective support to both customers and team members.
Schedule
Monday - Friday, 8:30 am - 5:00 pm and every other Saturday, 9:00 am - 2:00 pm (April - October and 9:00 am - 12:00 pm (November - March)
What You Get as a Customer Service Representative!
Compensation $45k to $55k yearly comprised of:

$22-25 per hour depending on experience level
10% commission on accounts saved
5% on accounts receivable collected
Overtime (typically 5+ hours per week)

Benefits

Simple IRA (3% match after one year of employment)
$350.00 towards health insurance including dental and vision.
$250.00 towards self-improvement

Perks

Company provided computer

Time Off

Paid time off starts accruing day 1 of employment
Paid Holidays

Training

No pest management experience needed
Comprehensive in-field and classroom training programs designed to get you certified, knowledgeable, confident and prepared to hit the ground running
On-going training to keep you sharp and ahead of the game on industry trends and changes

Performance Metrics for Customer Service Representatives

Collection attempts
Collections Achieved
Communication Quality

Requirements to become a Customer Service Representative

18 years or older
High school diploma or equivalent
Pass a pre-employment drug test, and criminal background check

Thomas Pest Services is an EOE and drug-free workplace.
Compensation details: 22-25 Yearly SalaryPIa383141de209-25660-36960019

Keywords: Thomas Pest Services, West Hartford , Customer Service Representative, Hospitality & Tourism , Albany, Connecticut