Digital Transformation Business Analyst

Company: KETER ENVIRONMENTAL SERVICES LLC
Location: Stamford
Posted on: May 1, 2025

Job Description:

About Ushttps://youtu.be/fAYQwMx9INIWaste Harmonics Keter is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream. Visit www.keteres.com for more information. Exciting News: Keter Environmental Services and Waste Harmonics have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.Comprehensive Benefits Package

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 7 Paid HolidayJob PurposeThe Business Analyst is responsible for a broad range of activities including working with business leaders to define requirements, identifying when requirements impact other areas of the organization, and evaluating 'out-of-box' functionality gathering and validating business requirements, documenting workflows, coordinating updates and supporting program reporting. This role will also perform analysis on program performance, business areas, build and maintain program reports, manage timelines, support process and change managers in the evaluation and execution of their tasks.Duties and ResponsibilitiesPeople
  • User Support and Enablement - Provide support to end users by answering process-related questions, sharing guidance materials, and escalating issues where needed.
  • Continuous Improvement Feedback - Gather insights from day-to-day execution and user feedback to inform ongoing process refinements and improvements.
  • Team Coordination Support - Help schedule working sessions, track follow-ups, and ensure dependencies across teams are surfaced and addressed.Operations
    • Process Execution Support - Coordinate tactical process updates across tools and systems, ensuring workflows are executed accurately and timely.
    • SOP Maintenance & Version Management- Maintain and update standard operating procedures and process documentation to reflect current workflows, ensuring the latest versions are organized, accessible, and consistently used across teams.Stakeholder Management
      • Requirement Gathering & Validation - Work with cross-functional stakeholders to collect, clarify, and validate business needs.
      • Communication Support - Help translate technical or process changes into clear, user-friendly materials for business users and assist in communicating key updates.
      • Meeting & Workshop Support - Prepare materials, capture notes, and track action items during working sessions or stakeholder meetings to ensure clear follow-through. Strategy
        • Process Documentation & Clarity - Support the standardization of business processes by creating and maintaining clear, consistent documentation that aligns with transformation goals and process governance standards.
        • Control Implementation & Documentation - Leverage trends to anticipate business shifts and adjust strategies accordingly.
        • Process Insight Tracking - Monitor recurring issues or bottlenecks and flag them for review to support data-informed process adjustments.
        • Performs other duties as assigned.QualificationsEducation & Experience:
          • Bachelor's degree preferred in a technology program.
          • 1-2 years of experience in analysis and report writing.
          • Strong attention to detail.
          • Solid understanding of end-to-end business processes and their execution in digital platforms (e.g., Salesforce, Coupa)Knowledge & Skills:
            • Skilled in documenting processes, SOPs, task guidance, and managing version-controlled documentation
            • Familiar with gathering, validating, and translating business requirements into system or process updates.
            • Knowledgeable in control concepts, interdepartmental workflows (Ops, IT, Compliance), and process governance.
            • Experienced in supporting process adoption through clear communication, job aids, and feedback mechanisms.
            • Create and maintain business process documentation, SOPs, and user support materials (e.g., guides, job aids).
            • Collect and refine business requirements while facilitating alignment across cross-functional teams and digital tools.
            • Support process governance activities, manage documentation versions, and assist with change initiatives.Work Conditions/Physical Requirements
              • Office environment. Noise level is moderate.
              • Work is primarily performed at a desk using a computer and other standard office equipment
              • Occasional walking to meetings or shared office equipment may be required.
              • Ability to work after normal business hours as needed.
                
                Compensation details: 75000-85000 Yearly Salary
                
                
                
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Keywords: KETER ENVIRONMENTAL SERVICES LLC, West Hartford , Digital Transformation Business Analyst, Professions , Stamford, Connecticut